The latest quarterly E-government Satisfaction Index is out from FORESEE Results. It concludes:
Citizen satisfaction with federal government websites has hit a plateau, slipping a half percent to 73.3. Expectations rise, so government departments and agencies must respond to increasing public demands. If government web sites stand still, satisfaction drops.
The 91 sites surveyed were analysed by functional and structural categories:
The 19 top-performing government web sites had some common factors.